Questions? We’ve Got Answers

YouTube Kids still lets an algorithm pick the videos. So bad stuff can slip through. It can't set real time limits. It can't show you what your child watched. Watchly is different. YOU pick every video. You set time limits that stick. You watch what's playing in real time. It's the parental control layer YouTube never built. And it works with any YouTube setup you have.

Absolutely! Kids can still watch all their favorite YouTubers and channels. The only change is that YOU pick which videos show up. Most kids actually like Watchly better. They can find their videos fast, with no weird recommendations popping up. Our founder's 8-year-old son now asks for Watchly instead of regular YouTube.

One simple plan covers your whole family. Add as many kids, videos, and devices as you want. You get every parental control too. It works with the YouTube setup you already have, free or Premium. The annual plan saves you even more. Current prices are always on our pricing page.

Everything! Full access to every feature. Add as many child profiles as you like. Import as many videos as you want. You get all parental controls, screen time limits, and watch history. And zero ads. You won't be charged until your trial ends.

Cancel anytime with one click from your account settings. No phone calls, no hassle, no questions asked. If you cancel during the trial, you won't be charged anything. After canceling, you can still use Watchly until the end of your billing period.

Most parents are up and running in under 2 minutes. Just create an account, add your child's profile, import a few YouTube channels or playlists they love, and you're done. We've made it incredibly simple - no technical knowledge required.

YouTube Kids still lets an algorithm pick the videos. So bad stuff can slip through. It can't set real time limits. It can't show you what your child watched. Watchly is different. YOU pick every video. You set time limits that stick. You watch what's playing in real time. It's the parental control layer YouTube never built. And it works with any YouTube setup you have.

Absolutely! Kids can still watch all their favorite YouTubers and channels. The only change is that YOU pick which videos show up. Most kids actually like Watchly better. They can find their videos fast, with no weird recommendations popping up. Our founder's 8-year-old son now asks for Watchly instead of regular YouTube.

Yes! You can import entire YouTube channels or playlists with one click. Your kids keep watching their favorites - you just approve them first. You can add new videos anytime, and kids can even request videos for you to review.

In your parent dashboard, click a child's profile. Set a daily limit, like 1 hour per day. Or a session limit, like 30 minutes at a time. Or set viewing hours, like 4-7 PM only. When time's up, Watchly stops on its own. Your child sees a friendly message.

You control everything your child sees and how long they watch. Pick every video in their library. Set daily time limits and viewing schedules. Protect each profile with a PIN. See what they're watching in real time, with simple viewing reports.

Each child profile can have its own 4-digit PIN. Kids enter the PIN to open their profile. That stops siblings from using each other's accounts. It also keeps content meant for other ages locked away. PINs are optional. We do suggest them for homes with more than one child.

Yes! The parent dashboard shows exactly what each child is watching right now, how long they've been watching, and their complete watch history. You can even pause their viewing remotely from your phone if needed.

Yes. Remove any single video from a library. Block a whole channel. Set age limits that filter content automatically. You can even block topics by keyword.

Watchly never suggests videos. It only shows what you've approved. There's no algorithm here. So no risky picks sneak in. We also remove all comments. We turn off related videos. We block every ad. Your approved list stays safe.

It can't slip in on its own — you approve every video before your child can see it. Added something by mistake? Remove it from your dashboard in one tap. And unlike YouTube, Watchly will never suggest anything similar.

Yes! Kids can send requests that appear in your parent dashboard for review. You can approve or deny with one click. This lets kids feel heard while keeping you in control. It's a great way to discover what they're interested in.

Each child gets their own profile with content that fits their age. Set birth years and content is filtered by age for you. Make separate libraries for each age group. Use PINs to keep profiles apart. Your 5-year-old can watch Bluey. Your 12-year-old can watch science experiments.

Yes — many homeschool families use Watchly. You can build one library per subject: math, science, reading, history, art. Our step-by-step guide at /safe-youtube-for-homeschooling shows you how.

Watchly works on all modern browsers. That includes Chrome, Safari, Firefox, Edge, and Opera. For the best results, use the latest Chrome or Safari. Mobile browsers on iOS and Android work fully too.

This is rare but can happen if: 1) The original YouTube video was deleted or made private, 2) Your internet connection is slow, or 3) YouTube is having issues. Try refreshing the page. If the problem persists, remove and re-add the video, or contact support.

For Chromecast: Click the cast icon in your browser and select your TV. For Apple TV: Use AirPlay from your iPhone/iPad. For smart TVs: Open Watchly in your TV's browser. All your profiles and settings work exactly the same on the big screen.

Any broadband connection works. For smooth HD video, you need 5 Mbps. For 4K video, you need 25 Mbps. Streaming on several devices at once takes more bandwidth. Watchly also adjusts quality to match your speed, on its own.

Watchly needs the internet to stream videos from YouTube. But your libraries, settings, and profiles are saved in the cloud. They're all there the moment you reconnect. For offline viewing, you can download videos through YouTube Premium.

Log into your parent account and go to the child's profile settings. Click 'Reset PIN' and create a new one. Only parents can reset PINs - kids cannot bypass or reset them on their own.

Try a few quick fixes. Clear your browser cache. Close other tabs and apps. Check your internet speed. Or try a different browser. Watchly is tuned to run fast. So slowness usually means something local.

Yes! Your whole family can use Watchly on different devices at the same time. Watch on the TV while kids use tablets - no limits on simultaneous streams. Perfect for families with multiple children.

Click the settings icon in your parent dashboard. From there you can change your email, password, payment method, plan, and notifications. Changes apply to all your devices right away.

Watchly is a progressive web app that works perfectly in your mobile browser. No app store download needed! You can add it to your home screen for an app-like experience. This approach ensures Watchly works on all devices without compatibility issues.

One simple plan covers your whole family. Add as many kids, videos, and devices as you want. You get every parental control too. It works with the YouTube setup you already have, free or Premium. The annual plan saves you even more. Current prices are always on our pricing page.

We take all the big credit and debit cards. That's Visa, MasterCard, American Express, and Discover. Stripe handles each payment, safe and sound. Amazon and Google use the same system.

Yes! Switch between monthly and annual billing anytime. It's right in your account settings. Upgrade to annual and you're credited for unused time. Downgrades start at your next billing cycle.

You'll only be charged the monthly fee if you've entered payment info. Haven't added a payment method? Then your account just goes inactive. No surprise charges. You can come back and reactivate anytime.

Yes! We have special pricing for schools, daycare centers, and other groups. Contact us at support@watchlyplayer.com for school pricing. Bulk discounts are available for 10+ families.

While we don't have a formal pause feature, you can cancel and restart anytime. Your libraries and settings are saved for 6 months after cancellation, so you can pick up right where you left off.

Your free trial lets you test everything before paying a cent - you won't be charged until it ends. After subscribing, you can cancel anytime with no cancellation fees and keep access until the end of your billing period. Questions about your bill? Email support@watchlyplayer.com and we'll make it right.

None! One subscription covers everything. Unlimited kids, unlimited videos, unlimited devices, every feature. Nothing is locked behind a higher tier.